Return Policy:

For newly delivered orders, claims for defective items must be made within 10 days of receipt. HANDBAGS BY DMG must authorize all returns and issue a return authorization number; this may be requested by email. Returns made more than 10 days from the date of receipt, or without a return authorization number, will not be accepted. Once authorized, new and defective items may be returned by Canada Post with insurance. At the discretion of HANDBAGS BY DMG, items returned within 10 days of receipt will either be replaced, repaired or a credit note will be issued. 

Exchanges

Warranty

At of HANDBAGS BY DMG all products are guaranteed against faulty workmanship and materials for ONE YEAR from the date of purchase.Should any fault or defect occur during this time, HANDBAGS BY DMG will, at its discretion, repair or replace your product at no charge.  Repaired items will be returned to you within 15 business days.Our warranty only covers manufacturers’ defects. It does not cover:

• Damage resulting from improper handling, lack of care, over-filling pockets, accidents or normal wear and tear.
• Claims for minor scratches or scar wrinkles that are natural to leather
• Repairs made or attempted by someone other than of HANDBAGS BY DMG
• Damage to contents (including but not limited to computers, mobile phones, etc.) due to failure of the product.

Should you notice a defect during the one year warranty period, please email us at customer_service@handbagsbydmg.com request a Return Authorization Number. Once approved, ship the product postage paid, and don’t forget to include your receipt.If you don’t have your receipt for your online purchase, please include a letter with your name, phone number, approximate date of purchase, the reason for the return and your Return Authorization Number. We will send you an email to notify you that we have received it. For security reasons, we suggest insuring the package for the value of its contents. We cannot be responsible for packages lost in the mail.Items returned without following these procedures DO NOT entitle you to get a credit or any other service.  

Terms and Conditions of Sale

All full sales orders placed with HANDBAGS BY DMG are subject to the following conditions:

• Pricing is F.O.B our location in Ontario, Canada
• Payment will be immediately charged to a credit card (VISA or MasterCard). Merchandise is shipped once payment is verified through our Merchant Account Provider.

Delivery:

• Delivery ranges from immediately to 6 weeks. Goods are insured and shipped via Fedex or Canada Post. Alternate shipping methods can be arranged if requested when your order is placed. Back orders will follow unless cancelled.

Order confirmation/cancellation:           

• Cancellation requests must be received prior to shipment of goods. All cancellations require an email written confirmation two hours after placing an order.